At Haitian Since 1804™, customer satisfaction is important to us. Because many of our products are made to order, we encourage customers to carefully review product descriptions, sizing information, and shipping details before placing an order.
Haitian Since 1804™ is a brand of Real Attractive Design (RAD) LLC.
Made-to-Order Products
Most products sold through our store are produced specifically for you after an order is placed.
For this reason, we do not accept returns or exchanges for:
Incorrect size selection
Change of mind
Buyer’s remorse
Preference changes after purchase
Orders placed by mistake
Please review all sizing charts and product details carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives:
Damaged
Defective
Misprinted
Incorrect
please contact us within 30 days of receiving your order.
To help us resolve the issue quickly, please provide:
Order number
Description of the issue
Clear photographs showing the problem
Once reviewed, we may offer:
A replacement product
A refund
Store credit
at our discretion.
Lost Packages
If your package is confirmed lost in transit by the carrier, please contact us.
We will work with our fulfillment and shipping partners to investigate the issue and determine an appropriate resolution.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect shipping address is provided during checkout and the order has already entered production or shipment, we may not be able to modify the order.
Additional shipping fees may apply if a package must be reshipped.
Order Cancellations
Orders may only be canceled before production begins.
Because many products are manufactured on demand, orders that have entered production cannot be canceled.
Exchanges
We generally do not offer exchanges for size, color, or style changes after an order has been produced.
If you are unsure about sizing, please consult the sizing chart before ordering.
Refund Processing
Approved refunds will be issued to the original payment method used during checkout.
Processing times may vary depending on your bank, payment provider, or credit card company.
Sale Items
Unless required by law, sale items, promotional items, clearance products, and discounted merchandise are considered final sale.
Fraud Prevention
We reserve the right to refuse refunds, replacements, or claims that appear fraudulent, abusive, or inconsistent with this policy.
Contact Us
For questions regarding returns, refunds, damaged products, or shipping issues, please contact:
Haitian Since 1804™
A brand of Real Attractive Design (RAD) LLC
Email: info@haitiansince1804.com
Website: www.haitiansince1804.com
We are committed to helping customers resolve legitimate issues fairly and efficiently.
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